SHIPPING POLICY

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We ship only to addresses in the United Kingdom.

Domestic Shipping Rates and Estimates

Table showing postage costs and delivery times.

We offer free shipping for orders over £50

In-store pickup/click and collect

You can skip the shipping fees with free local pickup at Eastern Angles Ipswich After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3-5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 13:00-16:00 Wednesdays during Inside Out term time online. Please have your order confirmation email with you when you come.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@insideoutcommunity.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@insideoutcommunity.com  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@insideoutcommunity.com.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD or DVD that has been opened. 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@insideoutcommunity.com 

Exchanges

If you need to exchange an exchange an item, send us an email to info@insideoutcommunity.com and send your item to: InsideOut Community, Sir John Mills Theatre, Gatacre Rd, Ipswich IP1 2LQ.

Shipping

To return your product, you should mail your product to: InsideOut Community, Sir John Mills Theatre, Gatacre Rd, Ipswich IP1 2LQ.

 

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.